How soon can I schedule an appointment?
As soon as the InstallCard has been purchased, you can start making scheduling arrangements. The activation process for your InstallCard involves a detailed specification process that determines the installation cost and provides information necessary to schedule your appointment with an installer.
What do I do with the InstallCard?
Once you receive the InstallCard, you can go into the InstallCard website to make InstallCard purchase arrangements and schedule the Installation appointment. Or if you do not have Internet access, you can call InstallerNet at 1-800-979-0027. After InstallCard purchase and scheduling arrangements have been made, you will receive a confirmation phone call from your chosen installer confirming the details of your appointment. Upon completion of your installation please give the installer the InstallCard to confirm payment.
How much does a surveillance system InstallCard cost?
The activation process for your InstallCard involves a detailed questionaire that determines the installation cost based on your answers and provides information necessary to schedule your appointment with an installer. With the information provided by you we will ensure that our installers arrive for the appointment fully prepared to perform a professional installation.
Will the Installer call me?
Yes. The Installer will contact you to do a pre-visit survey and confirm arrival & work time.
What does my warranty cover?
Installation Labor WarrantyEach installation performed using an InstallCard comes with a 3 year installation labor warranty. If at any time, the MANUFACTURER’s installed product becomes inoperable due to a faulty installation the installer will correct the problem at no charge. These warranties are available nationwide.Defective Product – Removal and Replacement WarrantyIn the event that MANUFACTURER’s Product does not work properly at the time of installation, an InstallerNet member installer will remove the defective unit and reinstall a replacement unit at no additional charge. If the MANUFACTURER’s Product becomes defective sometime after the initial installation, and it is determined that the malfunction is not caused by the installation, then the installer will replace the defective unit and the customer will be responsible for an R&R (removal and reinstallation) charge which will not exceed 50% of the original installation charge, a trip charge may apply. These installation labor warranties apply regardless of whether the MANUFACTURER’s Product is in or out of the product warranty period. InstallerNet Members will be required to contact MANUFACTURER’s Technical Support to confirm defective or compliant operation of hardware.TroubleshootingAt MANUFACTURER’s request (or MANUFACTURER’s customer request) InstallerNet will dispatch a local InstallerNet member to troubleshoot installation (where product/install issues are suspected). If, in troubleshooting, it is determined that InstallerNet’s Installation Labor Warranty does not apply, a trip charge and hourly rate will apply. InstallerNet Members will be required to contact MANUFACTURER’s Technical Support to confirm defective or compliant operation of hardware.
Will I be able to use a Mac (Apple™) computer?
Yes. Only if Windows is installed.
Who covers additional costs for finishing or touch up painting for drilled cable holes?
During your installation, certain modifications and/ or materials may be required to complete the installation per your specification. These modifications may include drilling, cutting/removing portions of drywall, plaster, or wood paneling. Your installation fees will not cover filling, patching, painting and/or retexturing modified surfaces to match their original look. Both the materials and the labor for restoring to match original look would be considered extra for which you can pay the installer directly.